In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call ins and/or created from alarm notifications. Provide back end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Netw

Supervise associates' daily workloads within Oracle Field Service Cloud in conjunction with CCI's Dispatch and Resource Center. Manage time reporting within PeopleSoft. Position will require weekend duty coverage on a rotation schedule with the other Supervisors within the turf. Manage associates within the guidelines of the local CBA. Position requires professional inter

Supervise associates' daily workloads within Oracle Field Service Cloud in conjunction with CCI's Dispatch and Resource Center. Manage time reporting within PeopleSoft. Position will require weekend duty coverage on a rotation schedule with the other Supervisors within the turf. Manage associates within the guidelines of the local CBA. Position requires professional inter

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Team Leadership and Management Lead a team of MDU account executives, ensuring they meet or exceed sales targets. Provide mentorship, training, and support to team members, encouraging professional growth and excellence. Business Development Proactively identify and harvest new growth opportunities by selling advanced technology solutions, including bulk internet services

Repairing of equipment problems associated with trouble reports and other equipment failures, including but not limited to, various transport systems, multiplexers, IP based switches and routers, and DC power systems. Tests, adjusts, and repairs equipment as necessary. Loads and tests new software loads. General Maintenance activities associated with alarming systems, tra

Major Duties Classification Non Exempt, Bargaining Monitor network elements, analyze and interpret network data, test and install data circuits, and maintain all switching, PBX and network equipment. Ability to work with a wide spectrum of analog, RF and digital equipment. Have the ability to work with hand tools, and wide variety of cabling (coax, data, fiber optic, and

Leverage existing relationships with local business owners and C Levels throughout the greater Edina area by making direct face to face contact. Prospecting for new business while fostering relationships with new customers Ability to properly articulate Consolidated Communications' products to prospects and pre qualify the opportunities Properly document sales activities

Leverage existing relationships with local business owners and C Levels throughout the greater Edina area by making direct face to face contact. Prospecting for new business while fostering relationships with new customers Ability to properly articulate Consolidated Communications' products to prospects and pre qualify the opportunities Properly document sales activities

Leverage existing relationships with local business owners and C Levels throughout the greater Urbandale area by making direct face to face contact. Prospecting for new business while fostering relationships with new customers Ability to properly articulate Consolidated Communications' products to prospects and pre qualify the opportunities Properly document sales activit

Meets with communities in the assigned region to help them understand Consolidated's role in the community and the facilities and services that exist or that Consolidated has plans to deploy. Monitors state broadband agencies in the assigned territory and advocate for the Company in all areas of broadband expansion. Educates communities, legislators and other key official

Develop and implement comprehensive digital marketing strategies to enhance the visibility of our fiber internet services, generate leads, and drive customer acquisition. Oversee and optimize digital advertising campaigns across various channels, including search engine marketing (SEM), display advertising, social media advertising, and programmatic advertising. Collabora

Annual Revenue Achievement / exceed quota targets for both New Revenue and Renewals Ability to properly articulate Consolidated Communications' products and services to existing base of customers and prospects Develop and support key relationships with new and current customers, and close sales opportunities within the assigned territory Manage customer relationships by c

Classification Non Exempt / Bargaining Position reports to the Remittance Manager at specified office location. Post payments and balance to system reports. Research customer payments from various payment sources in resolving payment discrepancies. Responsible for accurate payment application and reporting. Communicate with customers and internal departments. Process cust

Leverage existing relationships with local business owners and C Levels throughout the greater Urbandale area by making direct face to face contact. Prospecting for new business while fostering relationships with new customers Ability to properly articulate Consolidated Communications' products to prospects and pre qualify the opportunities Properly document sales activit