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Learning and Change Management Communication Specialist: Manager Capability
Redmond, WA
Job Description
OverviewMicrosoft's Global Learning & Organization Capability (LOC) Center of Excellence plays a pivotal role in shaping Microsoft's future. We achieve this by crafting an innovative skilling strategy and implementing best-in-class programs aimed at empowering our employees, managers, and leaders with cutting-edge capabilities. We are looking for a Learning and Change Management Communication Specialist within the Management Excellence Team who will be responsible for developing Learning & Development content and change management communications that support managers in creating a culture of learning and empowering managers to realize and embody their role in Microsoft's mission. As part of the Management Excellence team, the Learning and Change Management Communication Specialist will focus on the design and development of manager portfolio content, resources, and change management communications. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCommunications Consultant Partners and consults with the Corporate Communications team on developing a change management manager communications strategy, providing and/or reviewing content for all manager communications within deadlines; thought leadership about priorities, sequencing, timing, and messaging; and advocacy for the Microsoft manager experience. Develops innovative solutions that are compelling, scalable, interactive, consumable, consistent, and ongoing. Leads work to secure sponsor input and signoff on change management strategy and communications. Learning Design, Development, and Implementation Designs and develops learning content for the global management population, including development of new content, repurposing existing content, leveraging existing tools and implementing new, creative, and scalable ways to deliver content Is looked to for deep learning and development domain expertise in learning solution design, development, and implementation, with knowledge of industry best practices Leads the process of reviewing learning and development solutions with stakeholders and sponsors, gathering content feedback from relevant stakeholders, partners, and users through various feedback modalities (e.g. focus groups, surveys etc..) and executing updates based off feedback and needs. Program Execution Contributes to the implementation of core learning programs within or across teams to ensure smooth, scalable global launches. Tracks and reports on key metrics ongoing and uses data to continuously improve content and programs. Executes tactically on individual learning components of the manager portfolio. Contributes to the mapping of the necessary points of engagement with relevant stakeholders to execute programs and content and address operational needs. Stakeholder/Customer Collaboration Develops relationships with existing stakeholders to seek ongoing input about manager learning-related needs. Gathers information to act on key stakeholder objectives. Supports and escalates customer/stakeholder needs and questions to the team to inform them on adjustments to be made and educate on manager needs/themes. Learns about and considers local/regional perspectives and supports diversity and inclusion initiatives. Supports or leads communication of learning and development approaches to stakeholders and regularly seeks input from customers and stakeholders, continuously strengthening stakeholder relationships. Other Embody our culture and values
ResponsibilitiesCommunications Consultant Partners and consults with the Corporate Communications team on developing a change management manager communications strategy, providing and/or reviewing content for all manager communications within deadlines; thought leadership about priorities, sequencing, timing, and messaging; and advocacy for the Microsoft manager experience. Develops innovative solutions that are compelling, scalable, interactive, consumable, consistent, and ongoing. Leads work to secure sponsor input and signoff on change management strategy and communications. Learning Design, Development, and Implementation Designs and develops learning content for the global management population, including development of new content, repurposing existing content, leveraging existing tools and implementing new, creative, and scalable ways to deliver content Is looked to for deep learning and development domain expertise in learning solution design, development, and implementation, with knowledge of industry best practices Leads the process of reviewing learning and development solutions with stakeholders and sponsors, gathering content feedback from relevant stakeholders, partners, and users through various feedback modalities (e.g. focus groups, surveys etc..) and executing updates based off feedback and needs. Program Execution Contributes to the implementation of core learning programs within or across teams to ensure smooth, scalable global launches. Tracks and reports on key metrics ongoing and uses data to continuously improve content and programs. Executes tactically on individual learning components of the manager portfolio. Contributes to the mapping of the necessary points of engagement with relevant stakeholders to execute programs and content and address operational needs. Stakeholder/Customer Collaboration Develops relationships with existing stakeholders to seek ongoing input about manager learning-related needs. Gathers information to act on key stakeholder objectives. Supports and escalates customer/stakeholder needs and questions to the team to inform them on adjustments to be made and educate on manager needs/themes. Learns about and considers local/regional perspectives and supports diversity and inclusion initiatives. Supports or leads communication of learning and development approaches to stakeholders and regularly seeks input from customers and stakeholders, continuously strengthening stakeholder relationships. Other Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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