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Credit Card Operations Specialist
Walla Walla, WA
Job Description
As a Credit Card Operations Specialist you will provide function-specific, day-to-day client and operational support for the Credit Card Department.
In this role you'll have the opportunity to:- Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service.
- Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: onboarding approved applications, ordering new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, and fraud disputes.
- Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Responsible for fraud notification and alerts: properly administer our fraud strategies and policies; adhering to corporate and federal regulations related to Reg Z and fraud case management; handling Client disputes and fraud claims; identifying emerging fraud trends and escalating as appropriate.
- Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes.
- Identify areas that need improvements and make recommendations for enhancement.
- Responsible for complying with policies, procedures, security requirements, and government regulations.
- Perform any other duties or responsibilities as may be assigned by your manager.
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- 0 to 2 years of credit cards, retail banking, call center or related experience required
- Knowledge of retail product philosophy, policy, procedures, documentation, and systems. Knowledge of credit card products and services.
- Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
- Possess effective selling, cross selling and referral skills.
- Possess strong mathematical, problem solving, and negotiation skills.
- Ability to analyze client related financial information.
- Targeted starting salary range (based on experience): $9.60 - $ hourly
- Incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at:
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
0 to 2 years
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