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Engineering Lead, AMER
Seattle, WA
Job Description
Supporting Amazon's Global Real Estate & Facilities, this position will be part of an Operational team with responsibility for providing high quality support and Continuous Improvement of the site-based delivery of hard services across all of the four Client areas in AMER. The role will have specific responsibility for developing and driving standards across the AMER area and acting as an SME resource to support and Triage ad hoc challenges in a number of defined Hard Service functions. The AMER Engineering Lead has the responsibility for ensuring the site based IFM teams have clear and consistent understanding of compliance, what good looks like and can monitor adherence. The AMER Engineering Lead will be required to deep dive issues, be Owner (or part of) AMER wide Projects or Programs and of most importance ensure standardization and consistency of service and delivery within their allocated SME remit. The AMER Engineering Lead will involve day-to-day facilities coordination and management of multiple ad-hoc projects for the client's corporate facilities, including critical environments. The client Portfolio brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.
What this job involves:
Establish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
Resolve Hard services FM issues at sites under purview, escalating when needed
Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive performance as measured by client's Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
A critical team player, innovative with an attention to detail ensuring adherence to best practices etc.
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support in the implementation of short and long-term projects for the client as requested.
Import and implementation of JLL best practices in the interest of exceeding client goals and expectations
Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
Review of as built against design for office area. Report and align with client + drive mitigation.
Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams.
Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
Supporting the sites with failures and remediation of engineering items
Working with the Line Manager and AMER Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
Full understanding of Technical budget across region
Over sight and support for All Operations - providing real support (on-site and remote) to all engineering operations managed by JLL
Assisting with issue resolutions
Supporting recruitment activities
Ensuing role out of consistent operations
Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
Engage and collaborate with AMER peer group to build consistency of solution/process across all Hard Services delivered.
Actively support the AMER IFM Program Manager in developing standards, processes up and down the hard services organization
Actively support the AMER Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
Response time to Service Requests within the Client's severity requirements
Measure preventative maintenance compliance on a monthly basis for Facility assets
Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
Compliance with local Health and Safety regulations
Customer Satisfaction
Pursue continuous improvement
Sound like you? To apply you need to be:
Ability to work in collaborative Team environment
Vendor/contract management
Decision making / complex problem solving
Strategic Thinker
Excellent verbal & written communication
Demonstrable experience in creation of Documentation and Standard Operating Procedures
High level of IT literacy
Technical qualified professional engineer
Multi discipline experience
Strong communication skills
Assertiveness
Practical experience in Hard Services contract delivery
Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
Experience in maintaining engineering environments and providing hard services
Ideally 10 years + exposure in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Qualified in Electrical/Mechanical Engineering
Quality Management knowledge and experience desirable
Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
Desirable - Authorising engineer for High Voltage, Confined space and Pressure Systems working
CIBSE affiliation desirable
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
What this job involves:
Establish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
Resolve Hard services FM issues at sites under purview, escalating when needed
Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive performance as measured by client's Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
A critical team player, innovative with an attention to detail ensuring adherence to best practices etc.
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support in the implementation of short and long-term projects for the client as requested.
Import and implementation of JLL best practices in the interest of exceeding client goals and expectations
Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
Review of as built against design for office area. Report and align with client + drive mitigation.
Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams.
Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
Supporting the sites with failures and remediation of engineering items
Working with the Line Manager and AMER Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
Full understanding of Technical budget across region
Over sight and support for All Operations - providing real support (on-site and remote) to all engineering operations managed by JLL
Assisting with issue resolutions
Supporting recruitment activities
Ensuing role out of consistent operations
Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
Engage and collaborate with AMER peer group to build consistency of solution/process across all Hard Services delivered.
Actively support the AMER IFM Program Manager in developing standards, processes up and down the hard services organization
Actively support the AMER Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
Response time to Service Requests within the Client's severity requirements
Measure preventative maintenance compliance on a monthly basis for Facility assets
Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
Compliance with local Health and Safety regulations
Customer Satisfaction
Pursue continuous improvement
Sound like you? To apply you need to be:
Ability to work in collaborative Team environment
Vendor/contract management
Decision making / complex problem solving
Strategic Thinker
Excellent verbal & written communication
Demonstrable experience in creation of Documentation and Standard Operating Procedures
High level of IT literacy
Technical qualified professional engineer
Multi discipline experience
Strong communication skills
Assertiveness
Practical experience in Hard Services contract delivery
Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
Experience in maintaining engineering environments and providing hard services
Ideally 10 years + exposure in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Qualified in Electrical/Mechanical Engineering
Quality Management knowledge and experience desirable
Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
Desirable - Authorising engineer for High Voltage, Confined space and Pressure Systems working
CIBSE affiliation desirable
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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